Returns & Exchanges
At KEF International, we stand behind the quality of our electronics. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in its original packaging.
Initiate Your Request
Log into your account or visit our Support Portal to enter your order number and email address to start the return process.
Prepare the Hardware
Ensure all electronic components, manuals, and cables are placed back in their original factory packaging to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email and securely attach it to your package before dropping it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing